Payment Policy
Last updated: June 15, 2026
Store Service Note
For this store version, payment support focuses on whether the transaction was properly authorized, whether billing details match the order, and whether the payment provider or card issuer requires additional action.
The Ordinary accepts secure online payments for orders placed through [[policy_domain]]. Payment must be authorized before an order is processed, packed, or shipped.
Accepted Payment Methods
About Credit/Debit Card payments are supported. Accepted card brands may include:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
Authorization and Verification
When an order is placed, the payment provider may authorize, capture, review, or decline the transaction. We may request additional verification or cancel an order if payment appears unauthorized, incomplete, high risk, inconsistent with billing information, or flagged by fraud-prevention tools.
Billing Information
Customers must provide accurate billing details, contact information, and payment information. Orders may be delayed or canceled if the billing address, cardholder information, payment status, or customer details cannot be verified.
Payment Security
Payment information is handled through secure payment providers and Shopify-supported checkout systems. We do not store full card numbers on our own local systems. Customers should protect account passwords, card details, and checkout information from unauthorized use.
Failed or Declined Payments
If a payment is declined, expired, reversed, disputed, or otherwise not completed, the order may not be processed. Customers should contact their bank or card issuer for details about declined payments, authorization holds, currency conversion, or card restrictions.
Refunds to Original Payment Method
Approved refunds are normally returned to the original payment method when possible. Processing time depends on the payment provider, bank, card network, and customer financial institution.
Contact for Policy Questions
Questions about this policy or an order can be sent to The Ordinary through the contact details below. Please include your order number when the question relates to a purchase.
Website: [[policy_domain]]
Email: [[policy_email]]
Mailing address: 6277 S Nash Way, Chandler, Arizona, 85249, United States
Phone: 4806897053